Shipping policy

Shipping Policy

Thank you for shopping with Lily's Gift Shop! Every order is carefully packaged with love and attention to detail to ensure it arrives safely.

Processing Time

Orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping

We currently ship within the United States.

Shipping rates are calculated at checkout based on your delivery address, package size, weight, and the shipping method selected.

Once your order has shipped, you will receive a confirmation email with your tracking information.

Delivery Times

Estimated delivery times vary depending on the shipping service selected at checkout and your location. Most orders within the United States arrive within 3–7 business days after they have been shipped.

Please note that delivery times are estimates and may be affected by weather, holidays, or shipping carrier delays.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. Lily's Gift Shop is not responsible for orders shipped to an incorrect address provided during checkout.

Lost or Delayed Packages

Once a package has been shipped, it is in the hands of the shipping carrier. While we are not responsible for carrier delays, lost, or stolen packages, we will gladly assist you in working with the carrier to help locate your shipment whenever possible.

If your package appears to be lost, please contact us within 7 days of the expected delivery date.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged item(s) and packaging so we can review the issue and work toward a resolution.

Questions?

If you have any questions about your order or shipping, please contact us:

Email: supportlilysgiftshop@gmail.com

Thank you for supporting Lily's Gift Shop! We truly appreciate every order and look forward to serving you again.