Frequently Asked Questions
When will my order ship?
Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
How long does shipping take?
Economy Shipping: 5–8 business days
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
Do you offer free shipping?
Yes! We offer FREE Standard U.S. Shipping on orders of $75 or more.
Where do you ship?
Currently, we ship within the United States only.
Can I return or exchange my order?
If your order arrives damaged or there's an issue with your purchase, please contact us within 7 days of delivery. We'll work with you to make it right.
Can I cancel or change my order?
If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to accommodate changes or cancellations.
How can I contact you?
You can reach us anytime at: supportlilysgiftshop@gmail.com
We'll respond as quickly as possible.
Are your gift sets handmade?
Each gift set is thoughtfully curated and carefully packed with attention to detail to create a beautiful gifting experience.