Refund policy
At Lily's Gift Shop, we want you to love your purchase.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
Unused and in their original condition
In the original packaging
Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Clearance or final sale items
Gift cards
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with photos of the item and packaging. We'll work quickly to replace the item or issue a refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Contact Us
If you have any questions, please contact us at:
Email: Liliyaberigoi@mail.com